The Welcome Hamper is an online store offering beautifully curated hampers filled with high-quality Australian-made products. These hampers are perfect for gifting, celebrating special occasions, or treating yourself. We ensure every hamper is carefully packed with items that represent the best of what Australia has to offer.
To place an order, simply browse our selection of hampers, select the one(s) you want, and add them to your cart. When you’re ready, proceed to checkout where you’ll provide your delivery information and payment details. Once your order is placed, you’ll receive an email confirmation.
We accept payments via major credit and debit cards (Visa, MasterCard, and American Express), PayPal, and Afterpay for convenient buy-now-pay-later options.
Once an order is placed and payment has been processed, we aim to ship it as soon as possible. If you wish to modify or cancel your order, please contact us immediately at thewelcomehamper@gmail.com. We will do our best to accommodate your request before the order is shipped, but cannot guarantee changes after it has been processed.
Yes, all of our hampers come beautifully packaged in premium wrapping. If you’d like to include a personalized message, you can do so during checkout, and we will include it with the hamper.
If any product in your selected hamper is out of stock, we will substitute it with a similar or equivalent item of equal value to maintain the hamper’s overall quality and experience. We will notify you of any substitutions made.
Absolutely! You can have hampers sent directly to the recipient. During checkout, you will be asked to provide their delivery address. You can also include a personalized gift message to accompany your hamper.
Shipping costs are calculated based on your delivery address. We offer flat-rate shipping for certain locations and will provide shipping details during checkout. Free shipping may be available for orders over a certain amount – please check our shipping policy for more details.
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on our courier’s website.
At the moment, we only ship within Australia. We hope to offer international shipping in the future, so please check back for updates.
We take great care in packing our hampers, but in the unlikely event that your hamper arrives damaged, please contact us within 48 hours of receiving your order. We will arrange for a replacement or a refund, depending on the circumstances.
Many of our hampers contain products that cater to a variety of dietary needs, including gluten-free, vegan, and dairy-free options. However, please read the product descriptions carefully, as ingredients and packaging details are listed. If you have specific dietary concerns, please contact us before placing your order, and we will guide you in selecting the right hamper.
If you have any questions or concerns, feel free to reach out to us at thewelcomehamper@gmail.com. Our customer service team is happy to assist you with any inquiries.
Yes! If you’re interested in purchasing hampers in bulk for corporate gifts, events, or special occasions, please contact us directly at thewelcomehamper@gmail.com, and we can arrange a wholesale order.
If there’s an issue with your order, please contact our customer service team as soon as possible at thewelcomehamper@gmail.com. We will work with you to resolve the problem, whether it’s a mistake with the order or damage during transit.
At this time, we do not offer subscription services. However, we are always exploring new ways to enhance our offerings, so please check back for updates on new services.
Feel free to reach out to us at any time! We’re here to help.