Thank you for shopping with The Welcome Hamper. We aim to provide efficient and reliable shipping for all of our products. Below is an overview of our shipping process and guidelines.

1.Processing Time

• Orders are typically processed within 1-3 business days after payment confirmation.
• Please note that orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods

Shipping methods will vary based on your location and the contents of your order. You will be provided with shipping options at checkout, and the shipping rates will reflect the service available for your area.

• Standard Shipping: Available to most locations, with delivery times varying based on destination.
• Express Shipping: Available in select locations, with faster delivery options.

Please note that delivery times are estimates and can vary based on your location.

3. Shipping Rates

Shipping costs will be calculated based on the size and weight of your order, as well as your delivery location. You will see the shipping options and costs before you complete your purchase at checkout.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email to track the progress of your package. Please note that it may take 24-48 hours for tracking information to update.

5. International Shipping

We currently offer international shipping to a limited number of countries. For international orders, customs duties, taxes, or other fees may apply, depending on the destination country. These charges are the responsibility of the customer.

• Delivery times for international shipments can vary based on the location and customs processing. We cannot provide exact delivery estimates for international orders.

6. Shipping Restrictions

• We can only ship to valid physical addresses. P.O. Box addresses and similar shipping addresses may not be accepted.
• Certain locations, particularly remote or restricted areas, may not be eligible for shipping. If we are unable to ship to your location, you will be notified before checkout.

7. Lost or Damaged Packages

Once your order has been shipped, we are not responsible for any damage, theft, or loss that may occur during transit. However, we will assist in resolving issues in cooperation with the carrier.

• If your order is lost or damaged, please contact us at thewelcomehamper@gmail.com within 7 days of receiving your order. We will do our best to assist in resolving the issue.

8. Shipping Delays

While we aim to ship your order as quickly as possible, please be aware that shipping times may vary due to external factors such as weather, customs processing, and carrier issues. Delays are possible and are outside of our control.

If any delays are expected, we will notify you and keep you updated on the status of your order.

9. Address Changes

If you need to change your shipping address after placing an order, please contact us at thewelcomehamper@gmail.com as soon as possible. If the order has already been processed or shipped, we may not be able to accommodate address changes.

10. Customer Responsibilities

• Please ensure that the shipping address you provide is accurate and complete.
• Ensure that someone is available to accept the package or make arrangements for delivery if necessary.

If you have any questions or need assistance regarding shipping, feel free to contact us at thewelcomehamper@gmail.com.